Document management and hybrid mail provider Synertec has installed 85 Canon production printers at sites in Somerset, Bristol and Cheshire to handle volumes of hybrid mail for the NHS, government and other private sector businesses combining electronic and printed communication.
The investment covers 85 ImagePress C850 cut sheet printers, the largest single order for the machine Canon has yet received. Together with service and support, the deal is valued at £5 million over three years by Canon. They will handle 14 million impressions a month and will accommodate an anticipated 20% revenue growth in revenue over the period.
The business, started in 1999, reported a turnover of £25.3 million in 2016, up from £24.9 million in 2016. It currently employs around 160. Growth is anticipated in patient communications for the NHS where Synertec has partnered with Patient Knows Best to create secure access pages where hospital put patients can log on and access details about appointments and treatments.
The patient receives an initial letter from Synertec which includes a personalised key. This, with a date of birth, unlocks what is a vault for communications that would previously have been posted and avoiding the misunderstandings that occur when appointment and rearranged appointment letters become mixed up.
Mark Baldock, managing director of Synertec says: “When a patient gets the right information in the right place, delivered in a format that meets with their accessibility requirements, they’re more likely to attend appointments and take up NHS services – which is good for both the patient and the NHS.
“We’re delighted to be working with Patients Know Best and we look forward to helping the NHS communicate more effectively with its patients and drive savings.”
The NHS aims to be paperless at the point of care by 2020, which will drive demand for the services that Synertec provides, printed output included.
The cut sheet Canon solution offers more flexibility to the business than larger inkjet machines would provide. In coming to the decision that multiple smaller devices, Synertec considered approaches from a host of other suppliers in the course of a 15-month investigation.
The importance of the contract meant engagement with head office on Tokyo. The company cites the capabilities of the equipment (saving three hours a day over the prior set up), the service Canon has put in place, its project team expertise and sound financial proposition for the decision.
Baldock says: “Canon came out top in every set of criteria and we’ve been delighted with how this partnership has progressed. The speed of response, knowledge and professionalism of the teams has been outstanding.
“Our rapid growth created the need to re-evaluate our print offering. We needed to expand capacity and invest wisely. The Canon systems give us massive increases in productivity, improved efficiencies and more throughput. This investment is a major step forward for us. The deal has opened new doors to develop business opportunities and increase print volumes as well. We are already seeing time savings of up to three hours a day in productivity
Synertec has installed 84 Canon light production printers across sites in Warrington and Bristol and one machine at its head office in Wellington. The 85ppm machines will print hybrid mail applications for both the private and public sector.